Frequently Asked Service Questions

Service FAQs:

Q: What is the difference between OEM and aftermarket parts?
A: Factory parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model, which means that it will fit and perform at a high level. These parts also often come with a warranty! Aftermarket parts are made by a third party. Although, these parts are sometimes less expensive, they are made to be generic. Generic means thy are built for more than one make and model. The fit and performance of these parts vary, as does their warranties.

Q: Do you service all makes and models?
A: Yes, we specialize in Chevy service but can service most makes and models. Call us if you have any questions!

Q: Do you offer service or parts specials?
A: Yes! We have a rotating list of parts and service specials. You can find them on our website under our Specials tab.

Q: How do I know when it's time for my car to be serviced?
A:  Your owners manual contains the exact maintenance schedule for your specific make and model. If you are unsure, feel free to give us a call!  

Q: Can I order parts for my car through your dealership?
A: Yes! We can order the specific parts for you or you can place an order directly on our website through our Parts Department.

Q: What are you service center hours?
A: We are open Monday/Thursday 7 am - 7 pm, Tuesday/Wednesday/Friday 7 am - 6 pm, and Saturday 8 am - 4 pm. We are currently closed on Sunday.

Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.

Q: Do you offer a loaner car when my car is being serviced?
A: Yes, we have a free loaner car service!

Q: How often should I have my fuel injector cleaned?
A: Our service experts recommend every 15,000 - 45,000 miles. But we also recommend referring to your owners manual as it can differ slightly depending on the make and model.

Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.

Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!

Q: How often should I check my tire pressure?
A: Yes, you can find our finance application right on our website! For more information, please contact our team.

Q: Do you offer multi-point inspections?
A: You can schedule a test drive using our online form or calling us directly.

Q: What is Express Service?
A: You can use our online payment calculator to see what your monthly payments could be for the vehicle of your choice. You can also contact our finance team for more information!

Q: Why is my check engine light on?
A: Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!

Q: Can I Switch to Synthetic Oil or a Different Grade? 
A: We recommend you check the owner’s manual to see which oil grade is best for your car. Usually, switching to synthetic oil is not an issue but sometimes, it’s not the best practice for older vehicles. You can contact our service department to ensure that the oil grade you’re using is right for your car. 

Q: Why are my brakes making strange noises?
A: If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service. 

Q: I’d like a remote starter in my vehicle, is it possible for this to be done?
A: Yes, our service technicians are equip to install remote starters in vehicles that currently do not have the feature!
 
Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.

Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.

Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is cruder and more refined, containing impurities.

Q: How do I know when it’s time to get my transmission fluid flushed?
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicle’s owners manually for specific details regarding your make and model! 

Q: How often do should I get my air filters replaced?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.

Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owners manual for a maintenance schedule specific to your make and model.

Q: How often should I have my tires rotated?
A: Generally, tire rotations are recommended every 3,000 miles to 6,000 miles. In many cases, a car will be due for a tire rotation and oil change at the same time, so many drivers have both services completed in a single appointment. Contact our service department to schedule a tire rotation today!